Currently the need and demand of outstaffing and staff outsourcing is increasing.

According to the different estimates, more than 1% of the employed people in Western Europe and the USA are on the staff of companies that are specialized exceptionally on staff outsourcing. Unlike the countries of Western Europe and the USA, in our country there is practically no leasing companies that offer leasing/outsourcing professionals from among their staff, however focusing on certain sectors and qualifications of staff allows HR providers to meet the Customer's requirements, therewith the Customer can obtain the professionals with qualifications required at any time and at a short notice almost without any increasing of the costs for personnel compensation packages. If the temporary employee for any reason does not fit for performing certain activity the employee could be exchanged quickly and without additional investing. Besides, the positive changes are made in staff records management of the company – the volumes of it decreases. This has a considerable meaning, especially when there is huge and constant man-loading of Customer’s personnel.

While planning business processes and plans implementations companies beforehand or in many cases on actual basis select those tasks that won’t be or are not constant during the long period of time and also those issues that are not fundamental for the main business process, thereby passing non-core tasks for execution to professional provider specialized on performing relevant operations and concentrating on important indications of business development efficiency.

So what is the main criterion for Customer in evaluation of quality and methodic of cooperation with provider? Sometimes, of course, it can be subjective view of decision-makers; however the human factor in HR business is very nearly the most essential relation configuration that needs learning to manage it. One of the main indicators of this evaluation is the process of internal automation of each task by implementing automated structural project management system, containing activities of all the sides of the project, deadlines, implementation mechanisms, a communications/feedback system and reporting. Such a confident technological foundation guarantees at least performing of specific tasks and obviously serves as the basis for achieving the required quality indicators KPI, every single bolt should be harden on its place according to the stated requirements, that is when the employees will feel joy of performing the system work and for the Customer this will be the demonstration of high professionalism and quality of work. When we know that a person has all the issues under control, we are calm and able to do our job, and under the control may be only those tasks that were put on the appropriate technology and implement a high level of services quality. The task of each provider should be a clear understanding and a specific goal – to be useful, to remove all the load from the Customer and to take control. As an axiom during the outsourcing project kick-off the lack of procedure and algorithm of the project leads to the project becoming not successful. At the same time, it is important to select the quality controllers to update the algorithm and technology of interaction, adapting it to the needs of the Customer, and dynamically changing requirements of business-processes, taking into account all the input data forming a sequence of actions.

As any process that claims to achieve the desired efficiency the technology of work requires and includes relevant external algorithms,plans, phases of the project, which sees the Customer and that could be accurately tracked. Thus while project kick-off there should be deeply analyzed and developed all the processes and procedures of interaction, which fully detalize aims, the volume of works, deadlines and responsible persons. This is sort of business plan in the project meaning of the word. How can you know that your business will be successful if there is no structure of result achievement, since success equals strict implementation of reasonable technology which may include as well (but far not only) reasonable creative input, reasonable technical resources and reasonable connection to outer world. This formula gives the grounds for Success and therefore more likely leads to Success excluding the random nature of implemented tasks.

The most important and indispensable method of improving efficiency besides of qualitatively defined procedures (technologies) and sequences of actions is Human factor of relationships with Customer and closeness of contact in the process of work. Highest possible care, openness and sincere concern for all the issues of Customer (not only in terms of project), flexible adaptation of all approaches to Customer’s requirements, the depth of examining of all issues and constant feedback/communication allows you to build close trust-based relationships with the Customer.