The basis of business concept of Promotion Staff at the moment of company foundation contained two simple rules: first – the client is always right, second – if the customerclient is not right, see the first rule above, there is no third option.  This concept formed the basis of Customer support strategy.

At the moment when outstaffing and outsourcing services market is already formed, the complex of provided outstaffing/outsourcing services is maximally diversified and requirements to the quality of services are very high the provider of services has to offer its Client some special addition to the complex of services, exceptional feature that will distinguish the company and its services from others in the market.

Promotion Staff Company’s feature is client-centeredness or in other words orientation to complex satisfaction of client’s needs. During the process of services providing Promotion Staff company focuses on  needs of two levels of clients: global and local.

Global client is a customer company that is direct consumer of outstaffing/outsourcing services.  Aiming to provide qualitative and highly effective client support, to understand deeply and to satisfy client’s needs we form flexible project team that looks in the same direction with the Client and is concentrated on task solutions and meeting Client’s demands twenty-four hours a day, seven days a week. Twenty four-seven is not just stated on the paper principle, it is current approach that provides chosen from the project team specialist of Promotion staff company, usually account manager, who is in disposal of Client and is ready to meet all client’s demands and to give effective assistance  in solving tasks twenty-four hours a day, seven days a week.

                Local client is employee of customer company, outstaffing/outsourcing specialist, who is the final consumer of service ordered by customer company. Every project support is based on the procedure of co-operation that allows making structure of tasks, defining the responsibility of every specialist of Promotion Staff company and setting time limits for query execution. The procedure of co-operation is kind of Bible which dogmata could be violated only for the purpose of improving the quality of support and achieving the result desirable for local client. For example, if procedure prescribes that employee receives employment reference during 2 working days but it is needed to receive it more quickly the client can expect that reference will be prepared in one or two hours.   Preparing employment references in different languages required in embassies, individual change of time for salary payments, providing financial assistance, assistance in insuring of family members – all this is just a part of everyday issues to solve by company’s specialists.

The formula of Client’s support basing on absence of indifference, individual approach and ability to understand the Client allows feeling the Client and achieving desirable results. The Promotion Staff company employees have no idea of bad client, there are Clients more difficult to find approach to, but when in process of co-operation there are no problems impossible to solve.